Call Center Expected Growth: “Explosive”

February 8th, 2008 by brent

Internet Retailer published an article this week that is predicting explosive growth in the call center industy.  They attribute this to a trend in large corporations to start outsourcing their customer service. Also to online companies needing a telephone alternative.

Oh!  I just found this inappropriately titled article: Hire a call center? Are you crazy? It is, of course, a pro-call center article. After all, who would ever want to write negative words about an answering service?

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