Internet Retailer published an article this week that is predicting explosive growth in the call center industy. They attribute this to a trend in large corporations to start outsourcing their customer service. Also to online companies needing a telephone alternative.
Oh! I just found this inappropriately titled article: Hire a call center? Are you crazy? It is, of course, a pro-call center article. After all, who would ever want to write negative words about an answering service?